Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jacob Nelson

Jacob Nelson

September 5, 2026

5  out of  5
rating by Jacob Nelson
"Sam Guyton-Evans was extremely helpful in getting me set up with auto insurance. I’d recommend him!"
Profile photo of Terry Canright

Terry Canright

August 4, 2026

5  out of  5
rating by Terry Canright
"My wife and I had a fender bender on the expressway. When I went to Tim’s office to file a claim, Logan McMillion walked me through the claims process and repair procedures. He was incredibly helpful, reassuring us that everything will be taken care of. He efficiently made note and texted me contact numbers, preferred repair options and who to call with questions if I needed help. He was on the line with the claims agent and me as we worked through the claim. I felt respected and cared for throughout the process. I cannot say enough good about the experience I had with Tim’s agency.

In addition, I received a follow up call by Larry from that office before I left the building. He had received notice of my filing and called to make an early contact. Larry too was exceptionally kind and concerned that we get the help needed.

Tim you have a great staff!"
Profile photo of Melissa Joslyn

Melissa Joslyn

July 23, 2026

5  out of  5
rating by Melissa Joslyn
"I was at my wit’s end after an incident with our car needing to be wenched out of the mud & towed. Every call with Roadside Assistance left me frustrated until I was finally in tears. I called Tim’s office and spoke to one of his associates, a real person, an Iowan, who actually understood my situation and with the small Iowa road our car was stuck on. They took the time to look into my situation and consider the best next steps so I could use the maximum of my insurance and have very little left to pay of the specialty tow we needed. They called me back with a plan and with next steps and said that I could get a reimbursement check in the mail within hours of them receiving my receipt. Finally, someone heard me out and treated me with authentic compassion, not canned apologies read from a screen. Thank you to Tim and his team for providing relief and support on a very bad day!"
Profile photo of Nick Johnson

Nick Johnson

July 20, 2026

5  out of  5
rating by Nick Johnson
"I've used them for years for my personal and for my rentals. I usually get to work with Larry who is patient with me and gets me resources that can be helpful to me! Great to work with!"
Profile photo of M Meenan

M Meenan

June 3, 2026

5  out of  5
rating by M Meenan
"My son got hit by a big company’s delivery truck. The truck backed into my son’s car, totaling it.

That company had an insurance company insistent that the fault was shared. It was not.

The team at State Farm (the local team as well as the claims folks) would not let him be bullied into taking blame in the name of expediency. They investigated, found the truth, and handled it.

Another company might have let it go so they could close the file and move on. Not these folks. We are definitely with the right team.

You would be, too."
Profile photo of Moses Njoroge

Moses Njoroge

June 2, 2026

5  out of  5
rating by Moses Njoroge
"I've been with Tim Flanagan State Farm Insurance for the past four years, and overall I've had a positive experience. Their customer service team has always been professional, responsive, and helpful whenever I've had questions about my policy."
Profile photo of Karla Pinner

Karla Pinner

May 6, 2026

5  out of  5
rating by Karla Pinner
"Great, fast very friendly customer service!"
Profile photo of Tameka Wilson

Tameka Wilson

April 30, 2026

5  out of  5
rating by Tameka Wilson
"I am back in the family. I had State farm prior but once purchasing a home, consolidated to the bank issued insurance. The bank issued insurance recently folded and had to renew somewhere. Remembering how great State Farm was I had to come back home!"
Profile photo of Lisa Nauman

Lisa Nauman

April 27, 2026

5  out of  5
rating by Lisa Nauman
"Highly recommend working with Tim Flanagan’s office. The staff is extremely courteous and responsive. Working with Samantha is a pleasure. Her responses are immediate and she always explains things in ways that are easy to understand. She does a great job keeping track of our policies and helping us with questions about our own policies and even general questions about insurance. I love working local and I love working with their office!!"
Profile photo of John Crowe

John Crowe

April 22, 2026

5  out of  5
rating by John Crowe
"Friendly and courteous service! I’ll give them a 10 out of 10!!!!"
Profile photo of Lisa Miller

Lisa Miller

April 16, 2026

5  out of  5
rating by Lisa Miller
"Always professional and friendly. This is a place I can go in, sit down and actually feel confident with because they're always ready to answer my questions, plus they help me to understand my policy. It's nice to have a company you can trust to have your back, and one that makes you feel like you're part of their family, especially in today's busy World. I highly recommend State Farm. Particularly, Larry, Logan, and Tim. You'll be glad you did!"
Profile photo of Clair Peterson

Clair Peterson

April 14, 2026

5  out of  5
rating by Clair Peterson
"We had an unusual situation with a car rear ending us in a town 8 hours from our home. The car was deemed undrivable and we had our son's wedding to go to in 5 days. Tim Flanagan actually called us from his vacation in Hawaii and then Larry Morse was our contact. Larry was in constant contact and helped us through the process of starting the claim, getting a rental car, managing the out of town repairs, covering a hotel stay on our return trip and eventually getting it to an adjuster back here in town. It was was an insurance experience you hope for after paying premiums for years. Thanks to the entire team."
Profile photo of Lydia Amoo

Lydia Amoo

March 12, 2026

5  out of  5
rating by Lydia Amoo
"I highly recommend them. You can negotiate your rates and the agents are very kind and understanding"
Profile photo of Tatiana Miller

Tatiana Miller

March 9, 2026

5  out of  5
rating by Tatiana Miller
"Unfortunately totaled my car in early Feb. State Farm took care of me and made the whole process seamless. From rental car, to reaching out and giving me a refund during the time of having no vehicle, they were on top of it all. Bob, who is a friend of mine and has worked here for many years, was very kind and reached out many times to make sure the process was going well. I will continue being a member of State Farm for the foreseeable future!"
Profile photo of Syed Haque

Syed Haque

March 7, 2026

5  out of  5
rating by Syed Haque
"Samantha is very helpful and knowledgeable about everything we inquire about. She is extremely friendly and very efficient in her communication. She makes everything so easy for me. She is very organized and pays attention to details. She is the best insurance agent I have ever worked with. I could not ask to work with anyone better than her!"
Profile photo of Robbin Pelotte

Robbin Pelotte

March 3, 2026

5  out of  5
rating by Robbin Pelotte
"Tim has been very nice and professional, his office has always answered any questions. MY AUTO INSURANCE IS WELL PRICED."
Profile photo of Aaron

Aaron

February 27, 2026

5  out of  5
rating by Aaron
"My favorite insurance people"
Profile photo of Callie Randle

Callie Randle

February 17, 2026

5  out of  5
rating by Callie Randle
"I have been with Tim for over a decade. I work more closely with Logan now, but absolutely everyone at his office is amazing! Logan is so helpful with finding ways to lower our insurance, and I appreciate all their help throughout the years. I could not see myself going anywhere else."
Profile photo of MD ZAKIR HOSSAIN ZAMIL

MD ZAKIR HOSSAIN ZAMIL

December 30, 2025

5  out of  5
rating by MD ZAKIR HOSSAIN ZAMIL
"It’s my Pleasure talk with Tim. Great man I have ever seen . Always helpful and supportive."
We responded:
"Thank you for your review! Your satisfaction is our top priority and we work hard every day for all of our clients! We look forward to continuing to support your insurance needs."
Profile photo of P.T. Boeye

P.T. Boeye

December 22, 2025

5  out of  5
rating by P.T. Boeye
"Tim and his team did a phenomenal job keeping me informed on my car insurance rates. I truly appreciate their friendly customer service and strong knowledge of the industry. I look forward to continuing our relationship."
We responded:
"Thanks PT, we look forward to helping you with your insurance needs for years to come!
"
Profile photo of Marc Blackwood

Marc Blackwood

December 17, 2025

5  out of  5
rating by Marc Blackwood
"Fast, easy set up. Staff is great and friendly ❤️❤️"
We responded:
"Thanks Marc, we strive to make things as easy and pleasant as possible. We appreciate the feedback and your business!"
Profile photo of Joe & Audrey Keeney

Joe & Audrey Keeney

December 17, 2025

5  out of  5
rating by Joe & Audrey Keeney
"I am 85 years old and have been insured by State Farm for auto and home for about 65 years. When our last assigned agent left the company I decided to look for my own agent. I went to four State Farm Agencies in the proximity of our home. Three of them gave me the attitude of no big deal if you choose us or not. One lady, Sam, from Tim Flanagan's office went above and beyond to invite me to bring my three policies to their office. When I decided to do that, Sam, and other Staff helped in the switch over process. Then a couple of weeks ago I stopped by the office and met Tim Flanagan, and that confirmed that I had indeed made the right choice. This office does not sell tractors or donuts, they only deliver service, and I believe they are darn good at it! Looking for an agent, call the crew at Tim Flanagan's office. Joe"
We responded:
"Thanks Joe. We really do appreciate your business and your kind words! Stop in and see us anytime. Tim"
Profile photo of Brian Doran

Brian Doran

November 13, 2025

5  out of  5
rating by Brian Doran
"I have been insured with State Farm for our Home, Auto and Umbrella insurance for many years. During that time I have had three different State Farm agencies! One retired and one provided very poor service!! In retrospect, I'm glad I didn't settle for an agency that provided such poor service because, I found an outstanding agency - Tim Flanagan's Agency!!! They not only provide great service, but his staff (Logon and Larry) have knowledge, expertize and follow up to assure nothing falls through the cracks!!! So if you are not 100% satisfied with your agent, I highly recommend the Tim Flanagan Agency!!!"
We responded:
"Brian, thank you for your kind words and for your business. We really do try hard every day to do what is best for our customers and in a timely fashion. We understand insurance is somewhat of a necessary evil so our goal is to make it easier for our clients and be a bright spot in their day if possible! Thanks again, so very much appreciated!"
Profile photo of T Carter

T Carter

October 22, 2025

5  out of  5
rating by T Carter
"Absolutely amazing service with a top-notch support staff."
We responded:
"Thanks Tom, couldn't agree with you more about our team! Thank you for your kind words and your business. "
Profile photo of alicia morse

alicia morse

September 26, 2025

5  out of  5
rating by alicia morse
"Everyone in the office from Bob, Sam, Logan, Tim And Larry will help you with all your Insurance needs. And they treat you like family…."
We responded:
"Thank you for the kind words Alicia, we appreciate your business and your thoughts very much!"