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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Jake Sheldon

June 6, 2024

5  out of  5 rating by Jake Sheldon
"Logan is awesome to work with!!"
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Notably Nova

May 13, 2024

1  out of  5 rating by Notably Nova
"As of this moment I would not even give them a one star rating. I have had numerous issues with this agent, from having my premium applied to the wrong car leading to a lapse in coverage, when trying to get it straightened out I was insulted for asking why his employee isn't capable of doing her job properly. It resulted in me paying for a month of insurance that I was not covered, Tim tried to claim it was a Christmas miracle as he then told me I owed $5 more than I had already paid. Last week I called to inquire what my next 6 month premium would cost as the bill never arrived in the mail. I was told it would be $309 and change, my father just called me at work to inform me that the agent misquoted my premium at the price of the previous 6 month policy and that It is now $340. Yet again, Mr Flanagan, why do you hire people that CANNOT competently do the job they were hired for. An no Tim IDGAF if they were the valedictorian of their class, it has no bearing on competence. *BAIT AND SWITCH* IS A COMMON THREAD WITH THIS AGENCY I will be reporting your agency to the State. Edited for transparency after response. It's nice that you continue to blatantly lie, I have recieved paper statements for every 6 month policy I have paid until the most recent statement that never arrived. Who modified my account without permission? I have paper billing statements for EVERY premium I've paid since I started using your agency, UNTIL the most recent statement for 5/15/24 - 11/15/24 that never arrived. Why do you continue to refuse to acknowledge that my insurance did lapse between Nov and Dec of 22 due to your employees mistake and that you lied (documented) saying my insurance never lapsed when I have documents from State Farm stating my policy has been reinstated (direct implication that it had lapsed. Be truthful, you stole a month's worth of premium from me then attempted to extort more money from me after I made my original complaint due to your employee not being competent in her position, because I questioned her ability to do her job. It offended you that I questioned her ability and lead to you, Mr Flanagan screaming at me on the phone that she was the valedictorian of her class and that you wouldn't take me questioning her competence in ability to do her job, WHICH SHE DID NOT DO CORRECTLY. I expect you to remove the above slight against me as I have NEVER had a paperless only account, in fact, I have the paper billing statements readily available to prove that response is an outright lie. Also, there is no need for further discussion over the previous premium when I called last week and asked explicitly "How much is my premium for the 6 month period for May 15th 2024 to November 15th 2024" If your agent misquoted it is on him and your agency to rectify. A $30 difference is not insignificant, nor is it a pleasant surprise. Was my father even given a reciept or am I going to find out that it was misapplied again???"
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Gloria F

May 13, 2024

5  out of  5 rating by Gloria F
"Very professional and friendly office to deal with. Always have the answers to your questions and if they don't they will research it and get right back to you. If you want customer friendly service and to save money, this is who to call."
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Chip Wells

April 20, 2024

5  out of  5 rating by Chip Wells
"Tim and his staff are the most responsive and professional insurance providers I've ever had. They go out of their way to make getting insurance easy, answer any questions or issues promptly and, most importantly, are right there in your time of need. Can't recommend them more highly."
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Brady Fugate

April 19, 2024

5  out of  5 rating by Brady Fugate
"Great customer service, everyone is always in a good mood and has a great attitude, the staff is ready to help and ready to listen"
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chris taylor

March 19, 2024

5  out of  5 rating by chris taylor
"Always great people to talk to and very helpful and understanding!"
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Nicole McDonald

March 13, 2024

5  out of  5 rating by Nicole McDonald
"Great customer service! Highly recommend."
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Bridget Poster

March 12, 2024

5  out of  5 rating by Bridget Poster
"I highly recommend Tim Flanagan's office to anyone looking for new insurance. Logan was very helpful setting up my renters and auto insurance. The process was a breeze, and I am very happy I made the switch to State Farm!"
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Theresa Bodkin

March 12, 2024

5  out of  5 rating by Theresa Bodkin
"Very helpful and good service very helpful staff"
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Janessa Kelly

December 18, 2023

5  out of  5 rating by Janessa Kelly
"Switched to this office when we moved to Davenport two years ago. Tim and his team have been absolutely amazing. I was moving out on my own for the first time and needed renters insurance. It couldn’t have gone any smoother. New vehicle? Not a problem. They explained everything and got me covered with no issues. Tim is personable and so efficient. Highly recommend! :)"
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Derek Ambrose

September 27, 2023

5  out of  5 rating by Derek Ambrose
"Samantha, Bob and Larry were all very helpful on a recent claim and helped answer all my questions."
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Heather Lawton

September 12, 2023

5  out of  5 rating by Heather Lawton
"Every time I call this office, everyone is so nice. Larry was kind and listened to me vent and was helpful with my claim stuff! Thank you Larry!"
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jody bley

August 21, 2023

5  out of  5 rating by jody bley
"We’ve been with State Farm with Tim as our agent for almost 12 years. Customer service has been top notch!"
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Stephanie DeLacy

August 17, 2023

5  out of  5 rating by Stephanie DeLacy
"Since switching to State Farm, I’ve purchased a new car and am in the process of buying a new home. They have made everything very easy for me, and are always available for questions."
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Don Staver

August 16, 2023

5  out of  5 rating by Don Staver
"We have been longtime clients of Tim, well over 15+ years, starting with providing auto and home insurance. As our family grew Tim suggested specialized life, hospital income and banking products tailored to our needs. Today, as our children move away, Tim has assisted in transferring policies into our children's names and moving their accounts to other agents located outside his states of coverage. To assist in moving business away from his office shows the level of customer service we expect and have come accustomed to from Tim and his staff. Thank you."
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Brett DeNeve

August 14, 2023

5  out of  5 rating by Brett DeNeve
"Great team to work with. Asked a question a few months back and they continue to update me and willing to help my family to be best insured. We had some hail damage last April, Tim and the team had great information how how to get the dents out most efficiently and least money out of our pocket. Thanks, Tim and State Farm!"
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Erin Marshall

August 11, 2023

1  out of  5 rating by Erin Marshall
"I am now dealing with the 3rd issue with my insurance plan in just over a month. Larry is incompetent and should not be dealing with insurance policies. All I needed to have done was switch the state for one of the cars on the plan from Iowa to Illinois, literally a move across the river. First, Larry sends me a form to sign about being under-insured. I always go with high coverage. I emailed him questioning what I was signing since the only thing that should have changed was the state. He sent the wrong form. Once that got resolved. Next issue is I get cards and a bill for the insured car which is supposed to be insured under a different family member. I live in Kansas, not Illinois. Again, literally only the state should have changed on the policy, not who was insured or who was receiving the bill. I called asking to speak to Tim at 3:00 in the afternoon only to be told he was out of the office for the day. Terrible business hours. At least 4 phone calls with Larry over a couple hour period later and I'm told everything is fixed and all discounts are still in place for the policies. Then I receive a bill that is $40 higher than the previous month for MY car when literally nothing has changed with my car. I've literally never heard of car insurance going up when you haven't had any claims or changes. Looking at the details of my bill, it looks like the multi-car discount was removed which i was told it was not. Waiting to hear back on what's going on. TLDR: Tim is never available to talk, Larry can't do his job, and I will be switching insurance companies ASAP. State Farm has lost my business after being a customer for 10 years."
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Candace Taylor

July 22, 2023

5  out of  5 rating by Candace Taylor
"Great experience on call and was able to get much lower rates then previous insurance"
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Art Maffie

July 20, 2023

5  out of  5 rating by Art Maffie
"Logan is great!"
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Eric Maffie

July 20, 2023

5  out of  5 rating by Eric Maffie
"Logan was great to work with for my renters insurance."
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Mike Johnson

June 23, 2023

5  out of  5 rating by Mike Johnson
"I have had several accidents recently, and State Farm has been very cooperative in providing repair shops for my car. The accidents were not covered under my insurance (No Collision) and they still helped me get a competent repair shop."
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Gregg Livermore

April 26, 2023

5  out of  5 rating by Gregg Livermore
"Larry made it so easy for me to get coverage on my new truck. One phone call it was done."
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Cory and Victoria Gamble

March 22, 2023

5  out of  5 rating by Cory and Victoria Gamble
"Been trusting Tim for over 4 years now. Could not ask for a better agent!!"
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Travel Life

February 13, 2023

5  out of  5 rating by Travel Life
"Very helpful and quick with a response back. I wish they could offer more than just State Farm because their customer service is on point."
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Rebecca Foster

February 9, 2023

5  out of  5 rating by Rebecca Foster
"I’ve been with Tim for years. I no longer live in Scott county (moved to another county about six years ago), but I remained with Tim because he’s a good guy! Everyone in the office is so kind and helpful. When I had a concern or claim, they walked me through it making me feel comfortable. I have auto, homeowners, and term life with State Farm."