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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lydia Amoo

Lydia Amoo

March 12, 2026

5  out of  5
rating by Lydia Amoo
"I highly recommend them. You can negotiate your rates and the agents are very kind and understanding"
We responded:
"Lydia, thank you for your kind words and great review. We want you to know that what may have seemed like negotiating was personal service! We are here to help get you personalized coverage at a cost that works for you, that is what we do every day for everyone. Rates for insurance can't actually be negotiated as they are filed with the state insurance department. There are choices as to coverages, deductibles, bundling, discounts etc. we help with to make it work for you. We are not a one package fits all 800#! Thank you again for the review and for your business."
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Tatiana Miller

March 9, 2026

5  out of  5
rating by Tatiana Miller
"Unfortunately totaled my car in early Feb. State Farm took care of me and made the whole process seamless. From rental car, to reaching out and giving me a refund during the time of having no vehicle, they were on top of it all. Bob, who is a friend of mine and has worked here for many years, was very kind and reached out many times to make sure the process was going well. I will continue being a member of State Farm for the foreseeable future!"
We responded:
"Tatiana, sorry about your car and happy to hear your experience went smoothly. We pay premiums and hope to never have to use the coverage, but the reality is it can happen to anyone. Thank you for sharing your experience and pointing out a real benefit to working with us in that we are local. We live and work right here so when you need us we are not just an 800#. Thank you for your business."
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Syed Haque

March 7, 2026

5  out of  5
rating by Syed Haque
"Samantha is very helpful and knowledgeable about everything we inquire about. She is extremely friendly and very efficient in her communication. She makes everything so easy for me. She is very organized and pays attention to details. She is the best insurance agent I have ever worked with. I could not ask to work with anyone better than her!"
We responded:
"Thank you Dr. Haque! I agree with everything you said and couldn't be happier to have her on our team for almost 15 years now. She is an even better person as well! We all appreciate your business, and our goal is to make insurance as easy as possible for all our clients. Thank for taking your valuable time to share."
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Robbin Pelotte

March 3, 2026

5  out of  5
rating by Robbin Pelotte
"Tim has been very nice and professional, his office has always answered any questions. MY AUTO INSURANCE IS WELL PRICED."
We responded:
"Thanks Robbin, we appreciate your business and your kind words. We will always work hard to continue to meet your needs! "
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Aaron

February 27, 2026

5  out of  5
rating by Aaron
"My favorite insurance people"
We responded:
"Thanks Aaron, always nice to hear kind words! We appreciate you & your business and will work every day to continue to be your favorite!"
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Callie Randle

February 17, 2026

5  out of  5
rating by Callie Randle
"I have been with Tim for over a decade. I work more closely with Logan now, but absolutely everyone at his office is amazing! Logan is so helpful with finding ways to lower our insurance, and I appreciate all their help throughout the years. I could not see myself going anywhere else."
We responded:
"Callie, thank you for the extremely kind words and for your continued business. We really do try to make the insurance world as painless as possible for our customers. Very much appreciate you going out of your way to share your experience! "
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MD ZAKIR HOSSAIN ZAMIL

December 30, 2025

5  out of  5
rating by MD ZAKIR HOSSAIN ZAMIL
"It’s my Pleasure talk with Tim. Great man I have ever seen . Always helpful and supportive."
We responded:
"Thank you for your review! Your satisfaction is our top priority and we work hard every day for all of our clients! We look forward to continuing to support your insurance needs."
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P.T. Boeye

December 22, 2025

5  out of  5
rating by P.T. Boeye
"Tim and his team did a phenomenal job keeping me informed on my car insurance rates. I truly appreciate their friendly customer service and strong knowledge of the industry. I look forward to continuing our relationship."
We responded:
"Thanks PT, we look forward to helping you with your insurance needs for years to come! "
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Marc Blackwood

December 17, 2025

5  out of  5
rating by Marc Blackwood
"Fast, easy set up. Staff is great and friendly ❤️❤️"
We responded:
"Thanks Marc, we strive to make things as easy and pleasant as possible. We appreciate the feedback and your business!"
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Joe & Audrey Keeney

December 17, 2025

5  out of  5
rating by Joe & Audrey Keeney
"I am 85 years old and have been insured by State Farm for auto and home for about 65 years. When our last assigned agent left the company I decided to look for my own agent. I went to four State Farm Agencies in the proximity of our home. Three of them gave me the attitude of no big deal if you choose us or not. One lady, Sam, from Tim Flanagan's office went above and beyond to invite me to bring my three policies to their office. When I decided to do that, Sam, and other Staff helped in the switch over process. Then a couple of weeks ago I stopped by the office and met Tim Flanagan, and that confirmed that I had indeed made the right choice. This office does not sell tractors or donuts, they only deliver service, and I believe they are darn good at it! Looking for an agent, call the crew at Tim Flanagan's office. Joe"
We responded:
"Thanks Joe. We really do appreciate your business and your kind words! Stop in and see us anytime. Tim"
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Brian Doran

November 13, 2025

5  out of  5
rating by Brian Doran
"I have been insured with State Farm for our Home, Auto and Umbrella insurance for many years. During that time I have had three different State Farm agencies! One retired and one provided very poor service!! In retrospect, I'm glad I didn't settle for an agency that provided such poor service because, I found an outstanding agency - Tim Flanagan's Agency!!! They not only provide great service, but his staff (Logon and Larry) have knowledge, expertize and follow up to assure nothing falls through the cracks!!! So if you are not 100% satisfied with your agent, I highly recommend the Tim Flanagan Agency!!!"
We responded:
"Brian, thank you for your kind words and for your business. We really do try hard every day to do what is best for our customers and in a timely fashion. We understand insurance is somewhat of a necessary evil so our goal is to make it easier for our clients and be a bright spot in their day if possible! Thanks again, so very much appreciated!"
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T Carter

October 22, 2025

5  out of  5
rating by T Carter
"Absolutely amazing service with a top-notch support staff."
We responded:
"Thanks Tom, couldn't agree with you more about our team! Thank you for your kind words and your business. "
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alicia morse

September 26, 2025

5  out of  5
rating by alicia morse
"Everyone in the office from Bob, Sam, Logan, Tim And Larry will help you with all your Insurance needs. And they treat you like family…."
We responded:
"Thank you for the kind words Alicia, we appreciate your business and your thoughts very much!"
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Brenda Ernzen

August 20, 2025

5  out of  5
rating by Brenda Ernzen
"Great customer service! We've been clients for years, and Tim is always so helpful with anything we need. Edited to add: State Farm sent us a free Ting device last year. It monitors the electrical system in your home. A few weeks ago it notified us that we had a problem. The wires coming into our home were loose at our electrical box, which caused them to start melting. Ting notified us before they caught fire, and prevented a disaster. They even covered the cost of an emergency visit from our electrician. Thanks State Farm and Ting!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to have helped prevent a potentially big problem. If you ever have any questions or need assistance, we’re here to help! Thanks again for your business."
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Lindsey Johnson

July 17, 2025

5  out of  5
rating by Lindsey Johnson
"Shoutout to Larry for helping me out, I needed Auto, Motorcycle, and Renters insurance he figured it all out in under and hour! Thanks Larry!"
We responded:
"Lindsey, thank you for your business and kind words. We try to make insurance as easy as possible for our customers!"
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Paul Boudreau

May 17, 2025

5  out of  5
rating by Paul Boudreau
"My family and I have been with State Farm, here in the the Quad Cities, for almost two decades. Tim and his team have been second to none in providing excellent service and in meeting all our insurance needs during this time They are always easy to contact for any purpose and were there every step of the way to support us when we needed them. Thank You Tim & team!"
We responded:
"Thanks Paul very happy to have served your family for so long, makes us sound old :-)"
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Leah Evans

May 6, 2025

5  out of  5
rating by Leah Evans
"Had a great experience with Samantha as first time home buyers needing insurance! She made the process really easy to understand and talked us through everything in the policy. Highly recommend State Farm."
We responded:
"Thanks Leah, we really do try to make things as easy as possible! We deal with these products every day and you don't so helping you understand them is our job."
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Kyle Ellison

April 22, 2025

5  out of  5
rating by Kyle Ellison
"These guys show great customer service and makes sure that you feel like your needs is a top priority. When you call you can ask for Logan that’s who I worked with and he was nothing short of pure professionalism and class. Highly recommend!"
We responded:
"Thanks Kyle for your kind words and your business! We will continue to work to keep up this standard."
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Gregg Mink

January 3, 2025

4  out of  5
rating by Gregg Mink
"Returning customer. Excellent service today. Thanks much :)"
We responded:
"Thanks for the review Gregg and for your business, we really do appreciate both!"
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Peter Marty

December 23, 2024

5  out of  5
rating by Peter Marty
"Trustworthy. Competent. Timely."
We responded:
"Thanks Peter, we appreciate your comments and your business. Happy Holidays to you and your family!"
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Willie Johnson

July 26, 2024

5  out of  5
rating by Willie Johnson
"I have been with StateFarm for the majority of my adult life and am 60 now, so a long time, and have had just about any insurance you could name with them, And Tim and his team have helped with all of them, they are honest, professional and most of all caring"
We responded:
"Thanks Willie. I appreciate your business and I know that State Farm does, too!"
Profile photo of Rose Laing

Rose Laing

July 20, 2024

5  out of  5
rating by Rose Laing
"First of all it was Larry that helped me great guy"
We responded:
"Thank you for your business and your kind words!"
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Augie

July 8, 2024

5  out of  5
rating by Augie
"Larry was very helpful in helping us insure our car! We insure all our cars and home thru this office!"
We responded:
"Thank you for your business and your kind words, we appreciate both very much!"
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Holly

June 17, 2024

5  out of  5
rating by Holly
"Tim and his staff are great folks. Down to earth and understanding. Have been a State Farm customer for many years and hoping to keep it that way!"
We responded:
"Holly, thank you very much for your kind words. Being a local small business we appreciate what our customers need and try our very best to help in anyway that we can. "
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Vern Vondera

June 16, 2024

5  out of  5
rating by Vern Vondera
"Tim and his staff were great, helping me through my claim."
We responded:
"Thanks Vern, that is why we are here!"