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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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M Meenan

June 3, 2026

5  out of  5
rating by M Meenan
"My son got hit by a big company’s delivery truck. The truck backed into my son’s car, totaling it.

That company had an insurance company insistent that the fault was shared. It was not.

The team at State Farm (the local team as well as the claims folks) would not let him be bullied into taking blame in the name of expediency. They investigated, found the truth, and handled it.

Another company might have let it go so they could close the file and move on. Not these folks. We are definitely with the right team.

You would be, too."
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Moses Njoroge

June 2, 2026

5  out of  5
rating by Moses Njoroge
"I've been with Tim Flanagan State Farm Insurance for the past four years, and overall I've had a positive experience. Their customer service team has always been professional, responsive, and helpful whenever I've had questions about my policy."
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Karla Pinner

May 6, 2026

5  out of  5
rating by Karla Pinner
"Great, fast very friendly customer service!"
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Tameka Wilson

April 30, 2026

5  out of  5
rating by Tameka Wilson
"I am back in the family. I had State farm prior but once purchasing a home, consolidated to the bank issued insurance. The bank issued insurance recently folded and had to renew somewhere. Remembering how great State Farm was I had to come back home!"
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Lisa Nauman

April 27, 2026

5  out of  5
rating by Lisa Nauman
"Highly recommend working with Tim Flanagan’s office. The staff is extremely courteous and responsive. Working with Samantha is a pleasure. Her responses are immediate and she always explains things in ways that are easy to understand. She does a great job keeping track of our policies and helping us with questions about our own policies and even general questions about insurance. I love working local and I love working with their office!!"
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John Crowe

April 22, 2026

5  out of  5
rating by John Crowe
"Friendly and courteous service! I’ll give them a 10 out of 10!!!!"
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Lisa Miller

April 16, 2026

5  out of  5
rating by Lisa Miller
"Always professional and friendly. This is a place I can go in, sit down and actually feel confident with because they're always ready to answer my questions, plus they help me to understand my policy. It's nice to have a company you can trust to have your back, and one that makes you feel like you're part of their family, especially in today's busy World. I highly recommend State Farm. Particularly, Larry, Logan, and Tim. You'll be glad you did!"
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Clair Peterson

April 14, 2026

5  out of  5
rating by Clair Peterson
"We had an unusual situation with a car rear ending us in a town 8 hours from our home. The car was deemed undrivable and we had our son's wedding to go to in 5 days. Tim Flanagan actually called us from his vacation in Hawaii and then Larry Morse was our contact. Larry was in constant contact and helped us through the process of starting the claim, getting a rental car, managing the out of town repairs, covering a hotel stay on our return trip and eventually getting it to an adjuster back here in town. It was was an insurance experience you hope for after paying premiums for years. Thanks to the entire team."
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Lydia Amoo

March 12, 2026

5  out of  5
rating by Lydia Amoo
"I highly recommend them. You can negotiate your rates and the agents are very kind and understanding"
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Tatiana Miller

March 9, 2026

5  out of  5
rating by Tatiana Miller
"Unfortunately totaled my car in early Feb. State Farm took care of me and made the whole process seamless. From rental car, to reaching out and giving me a refund during the time of having no vehicle, they were on top of it all. Bob, who is a friend of mine and has worked here for many years, was very kind and reached out many times to make sure the process was going well. I will continue being a member of State Farm for the foreseeable future!"
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Syed Haque

March 7, 2026

5  out of  5
rating by Syed Haque
"Samantha is very helpful and knowledgeable about everything we inquire about. She is extremely friendly and very efficient in her communication. She makes everything so easy for me. She is very organized and pays attention to details. She is the best insurance agent I have ever worked with. I could not ask to work with anyone better than her!"
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Robbin Pelotte

March 3, 2026

5  out of  5
rating by Robbin Pelotte
"Tim has been very nice and professional, his office has always answered any questions. MY AUTO INSURANCE IS WELL PRICED."
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Aaron

February 27, 2026

5  out of  5
rating by Aaron
"My favorite insurance people"
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Callie Randle

February 17, 2026

5  out of  5
rating by Callie Randle
"I have been with Tim for over a decade. I work more closely with Logan now, but absolutely everyone at his office is amazing! Logan is so helpful with finding ways to lower our insurance, and I appreciate all their help throughout the years. I could not see myself going anywhere else."
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MD ZAKIR HOSSAIN ZAMIL

December 30, 2025

5  out of  5
rating by MD ZAKIR HOSSAIN ZAMIL
"It’s my Pleasure talk with Tim. Great man I have ever seen . Always helpful and supportive."
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P.T. Boeye

December 22, 2025

5  out of  5
rating by P.T. Boeye
"Tim and his team did a phenomenal job keeping me informed on my car insurance rates. I truly appreciate their friendly customer service and strong knowledge of the industry. I look forward to continuing our relationship."
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Marc Blackwood

December 17, 2025

5  out of  5
rating by Marc Blackwood
"Fast, easy set up. Staff is great and friendly ❤️❤️"
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Joe & Audrey Keeney

December 17, 2025

5  out of  5
rating by Joe & Audrey Keeney
"I am 85 years old and have been insured by State Farm for auto and home for about 65 years. When our last assigned agent left the company I decided to look for my own agent. I went to four State Farm Agencies in the proximity of our home. Three of them gave me the attitude of no big deal if you choose us or not. One lady, Sam, from Tim Flanagan's office went above and beyond to invite me to bring my three policies to their office. When I decided to do that, Sam, and other Staff helped in the switch over process. Then a couple of weeks ago I stopped by the office and met Tim Flanagan, and that confirmed that I had indeed made the right choice. This office does not sell tractors or donuts, they only deliver service, and I believe they are darn good at it! Looking for an agent, call the crew at Tim Flanagan's office. Joe"
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Brian Doran

November 13, 2025

5  out of  5
rating by Brian Doran
"I have been insured with State Farm for our Home, Auto and Umbrella insurance for many years. During that time I have had three different State Farm agencies! One retired and one provided very poor service!! In retrospect, I'm glad I didn't settle for an agency that provided such poor service because, I found an outstanding agency - Tim Flanagan's Agency!!! They not only provide great service, but his staff (Logon and Larry) have knowledge, expertize and follow up to assure nothing falls through the cracks!!! So if you are not 100% satisfied with your agent, I highly recommend the Tim Flanagan Agency!!!"
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T Carter

October 22, 2025

5  out of  5
rating by T Carter
"Absolutely amazing service with a top-notch support staff."
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alicia morse

September 26, 2025

5  out of  5
rating by alicia morse
"Everyone in the office from Bob, Sam, Logan, Tim And Larry will help you with all your Insurance needs. And they treat you like family…."
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Brenda Ernzen

August 20, 2025

5  out of  5
rating by Brenda Ernzen
"Great customer service! We've been clients for years, and Tim is always so helpful with anything we need.

Edited to add: State Farm sent us a free Ting device last year. It monitors the electrical system in your home. A few weeks ago it notified us that we had a problem. The wires coming into our home were loose at our electrical box, which caused them to start melting. Ting notified us before they caught fire, and prevented a disaster. They even covered the cost of an emergency visit from our electrician. Thanks State Farm and Ting!"
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Lindsey Johnson

July 17, 2025

5  out of  5
rating by Lindsey Johnson
"Shoutout to Larry for helping me out, I needed Auto, Motorcycle, and Renters insurance he figured it all out in under and hour! Thanks Larry!"
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Paul Boudreau

May 17, 2025

5  out of  5
rating by Paul Boudreau
"My family and I have been with State Farm, here in the the Quad Cities, for almost two decades. Tim and his team have been second to none in providing excellent service and in meeting all our insurance needs during this time They are always easy to contact for any purpose and were there every step of the way to support us when we needed them. Thank You Tim & team!"
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Leah Evans

May 6, 2025

5  out of  5
rating by Leah Evans
"Had a great experience with Samantha as first time home buyers needing insurance! She made the process really easy to understand and talked us through everything in the policy. Highly recommend State Farm."